Refund policy

Last updated: July 28, 2026

Pocket Riff wants you to feel confident about your purchase. Please review the policy below before requesting a return.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

Unused and in the same condition in which it was received
Returned with all included accessories, parts, manuals, and original packaging
Accompanied by your order number or other proof of purchase

Items that show signs of use, damage, alteration, missing parts, or improper packaging may not qualify for a full refund.

Starting a Return

Before sending an item back, contact us at:

pocketriffusa@gmail.com

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return
Photos or video when the item is damaged, defective, or incorrect

Returns must be approved before they are shipped. We’ll provide the appropriate return instructions and return address after reviewing your request.

Do not send returns to the address shown on the original package unless we specifically instruct you to do so.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges, when applicable, are nonrefundable.

We strongly recommend using a trackable shipping service and retaining your shipping receipt. Pocket Riff isn’t responsible for returned packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

Contact us as soon as possible at pocketriffusa@gmail.com when an item arrives damaged, defective, incomplete, or different from what you ordered.

Include your order number and clear photos or video showing the issue. We’ll review the claim and provide the appropriate next steps.

Please do not discard the product or packaging while your claim is under review.

Nonreturnable Items

The following items generally cannot be returned:

Items returned more than 30 days after delivery
Used, altered, or damaged items not caused by shipping or a product defect
Items missing included accessories, components, manuals, or packaging
Gift cards
Items marked final sale, when clearly identified before purchase

Exchanges

We don’t offer direct exchanges.

To receive a different product or variant, request a return for the original item. Once the return is approved, you may place a new order for the replacement item.

Refunds

We’ll inspect your return after it arrives and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account after Pocket Riff issues it.

Please contact us at pocketriffusa@gmail.com if more than 15 business days have passed since your refund was approved.

Refused and Undeliverable Packages

Orders returned because of an incorrect or incomplete address, refused delivery, or failure to collect the package may be refunded after the item is returned and inspected.

Any shipping, return-to-sender, or redelivery costs associated with the order may be deducted from the refund where permitted.